FREQUENTLY ASKED QUESTIONS
Absolutely! At Nutolicious, we ensure the product you receive matches the image shown. All photos are taken from actual stock with true lighting and no misleading edits. We regularly update images to reflect the latest packaging and product batch. Our team maintains strict quality checks to ensure consistency in look, size, and freshness. Natural products may have minor variations in shape or color, like dates or seeds. Despite this, quality, taste, and nutrition always remain top-notch. If there’s ever an issue, our support team is ready to help you instantly.
You can view your sales receipt in the "My Orders" section of your account dashboard after logging in. Once your order is confirmed, a copy of the receipt is also sent to your registered email address. If you didn’t receive it, please check your spam or promotions folder. Each receipt includes your order summary, payment details, and invoice number for your records. If needed, you can easily download or print it directly from your account. Still facing issues? Our support team is always ready to resend the receipt upon request. At Nutolicious, we ensure all your purchase details are transparent and accessible anytime.
To return an item, simply log in to your account and go to the “My Orders” section. Select the order you wish to return and click on the “Request Return” option. Follow the guided steps to choose a return reason and submit your request. Ensure the item is unused, in its original condition, and within the return window. Once your request is approved, we’ll arrange a pickup and keep you informed via email or SMS. After we receive and inspect the item, your refund will be processed quickly. For any assistance, our support team is always ready to help you with the return process.
Yes, we regularly restock our popular items that are marked as “out of stock.” Our team works closely with suppliers to ensure timely replenishment of fresh stock. Depending on availability and demand, restocking may take a few days. You can click on the “Notify Me” button on the product page to get an update when it’s back. We always prioritize high-demand items and try to restock them as quickly as possible. If a product is seasonal or limited edition, it may take longer or not return. For specific restock inquiries, feel free to reach out to our support team anytime.
You can ship your order to any valid address within our delivery service area. During checkout, simply enter your desired shipping address carefully, including pin code and contact details. We currently deliver to most cities and towns across India through trusted courier partners. Please ensure that someone is available to receive the package at the provided address. You can also save multiple addresses in your account for future convenience. At this time, we do not offer international shipping. For any doubts about service availability in your area, feel free to contact our support team.
